Refund Policy

Returns, Refunds, Exchanges, And Cancellations

House of Heritage specializes in authentic Indian handmade Meenakari products. Due to the handcrafted nature of these items, slight variations and imperfections are part of their uniqueness and are not considered defects. Refunds or returns will only be accepted for products that are damaged during shipping. We do not offer refunds for general quality-related complaints, subjective preferences, or minor variations inherent to handmade craftsmanship.

  • As all our products are handcrafted and manually finished, minor variations in fit, closure, alignment, dimensions, finish, color, and functionality may occur. Concerns that do not affect the intended use, safety, or core functionality of the product, and which can be resolved through product guidance provided by our team, shall not be considered manufacturing defects and will not qualify for return, replacement, or refund.
  • Please note that slight variations in the tightness of the locking clips are normal and are part of the product's secure closure design. Tiffins returned due to preference regarding lock tightness, where the product is otherwise functional and undamaged, will not be eligible for return or refund.
  • Minor variations in the tightness of locking clips may occur due to handling, packaging, or transit. Where the product remains functional and the clip fit can be restored using the guidance provided by our team, such cases shall not be treated as manufacturing defects and will not qualify for return, replacement, or refund.
  • Minor variations in the fit of removable inner containers may occur due to handling and transit. Where the product remains fully functional and the fit can be restored using the guidance provided by our team, such cases will not be considered manufacturing defects and will not qualify for return or refund.

We would be pleased to provide you the following options if your items are damaged or  you receive the wrong product:

  • You can exchange the items for a replacement of equal value.
  • Give you a refund of the purchase amount you made after deducting shipping charge.

Our 7 Day Refund/Replacement Guarantee applies to the items purchased from House of Heritage.in.

Your item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must be in its original packing.

Several products, including the following, are exempt from returns:

Unreturnable goods

Gift certificates, products for paper goods like jewellery and purses, soft toys and fabrics less than one metre.

Return Procedure

Within 7 days of the date of delivery, get in touch with our staff by using the website's contact form, sending an email to hello@houseofheritage.in, or giving us a whatsApp message at 81042 58749

Any email you get from House of Heritage can be replied to, and someone will contact you to take your request.

If a replacement is available, the damaged/unused product will be recalled and shipped right away.

Consumers are responsible for paying return fees.

Return Delivery Address: Sector 12, House of Heritage, 20301 Noida

Method of Refund

Please contact us at hello@houseofheritage.in if you desire to return an item and would need a refund or replacement. We will process your refund within 15 days of receiving the returned items at our warehouse and after checking the product. Please send us a picture of the damaged or defective item through email or whatsApp if you received one. Within 15 working days of return receive, we will try our utmost to process refund requests.

Who will be responsible for the return shipping costs?

The cost of return postage will not be covered by House of Heritage. Once the products are returned and are in our warehouse, we can give refunds or replacements.  We admonish you to think carefully before placing an order.

How will I get my money back?

We will send you the refund or replacement once we have confirmed your return/refund request. Your original bank account will get your money once more. If you want to pay by COD, you can also choose a direct bank transfer via NEFT.

How can I make a House of Heritage.in order cancellation?

We will fully reimburse you for your purchase price if you cancel your order before your product ships. If you placed your order using COD, we'll just cancel it.

For cancellation requests, e-mail hello@houseofheritage.in. You can also respond to any emails the House of Heritage team sends you regarding your order, and we'll take care of it as quickly as we can.

You can take one of the following actions if the cancellation request is received after your product has been shipped:

Cancellation is not possible after product is shipped.

Can I return or cancel a portion of my order?

It is possible to cancel or refund a portion of your order. Include your order number in an email to hello@houseofheritage.in. If necessary, we'll comply with our refund policy.

What occurs to orders placed during a SALE?

We will not accept any claims for refunds, exchanges, or replacements if your order includes items that are on sale.

I'm still perplexed.

Send us an email at hello@houseofheritage.in or give us a whatsApp message at 81042 58749, and we'll be happy to respond.