Refund Policy
Returns, Refunds, Exchanges, And Cancellations
We provide a complete "no fuss" guarantee to all of our customers since we understand how annoying it can be when a purchase is not quite what you expected.
We would be pleased to provide you the following options if your items are damaged, you receive the wrong product, or you're just dissatisfied with what you received:
- You can exchange the items for a replacement of equal or greater value.
- Give you a complete refund of the purchase amount you made.
Our 15 Day Refund/Replacement Guarantee applies to all items purchased from House of Heritage.in.
Your item must be brand-new and in the same condition as you received it in order to be eligible for a return. Additionally, it must be in its original packing.
Several products, including the following, are exempt from returns:
Unreturnable goods
Gift certificates, products for paper goods like jewellery and purses, soft toys and fabrics less than one metre.
Return Procedure
Within 15 days of the date of delivery, get in touch with our staff by using the website's contact form, sending an email to info@houseofheritage.in, or giving us a call at +91 73035 85808.
Any email you get from House of Heritage can be replied to, and someone will contact you to take your request.
If a replacement is available, the damaged/unused product will be recalled and shipped right away.
Consumers are responsible for paying return fees.
Return Delivery Address: Sector 12, House of Heritage, 20301 Noida
Method of Refund
Please contact us at info@houseofheritage.in if you desire to return an item and would need a refund or replacement. We will process your refund within 15 days of receiving the returned items at our warehouse. Please send us a picture of the damaged or defective item through email if you received one. Within 15 working days, we will try our utmost to process refund requests.
Who will be responsible for the return shipping costs?
The cost of return postage will not be covered by House of Heritage. Once the products are returned and are in our warehouse, we can give refunds or replacements. We admonish you to think carefully before placing an order.
How will I get my money back?
We will send you the refund or replacement once we have confirmed your return/refund request. Your original bank account will get your money once more. If you want to pay by COD, you can also choose a direct bank transfer via NEFT.
How can I make a House of Heritage.in order cancellation?
We will fully reimburse you for your purchase price if you cancel your order before your product ships. If you placed your order using COD, we'll just cancel it.
For cancellation requests, e-mail info@houseofheritage.in. You can also respond to any emails the House of Heritage team sends you regarding your order, and we'll take care of it as quickly as we can.
You can take one of the following actions if the cancellation request is received after your product has been shipped:
- Call our staff and we'll recall your order if your product has shipped but hasn't yet been delivered.
- If you've already received the item, you can mail it to our warehouse, and we'll give you a refund as soon as we receive it.
Can I return or cancel a portion of my order?
It is possible to cancel or refund a portion of your order. Include your order number in an email to info@houseofheritage.in. If necessary, we'll comply with our refund policy.
What occurs to orders placed during a SALE?
We will not accept any claims for refunds, exchanges, or replacements if your order includes items that are on sale. All things on sale are final sale.
I'm still perplexed.
Send us an email at info@houseofheritage.in or give us a call at +91 73035 85808, and we'll be happy to respond.